Terms of Service

What Chainsight does, and doesn't do

Chainsight helps reporting companies collect and record supplier due diligence information, and helps suppliers answer their customers’ questionnaires. It is a record-keeping tool.

• It does not give legal advice, and it does not write your modern slavery statement.
• It does not score, rate or certify suppliers. Accepting a response records your review; it is not a certificate.
• Using Chainsight does not by itself mean you meet the Modern Slavery Act 2018 (Cth) or any other law. Your organisation remains responsible for its own decisions and statements.

Your account

• Give accurate details and keep your sign-in details secure. You’re responsible for activity on your account.
• Organisation admins decide who joins their organisation and what role they have.
• Tell us promptly at hello@citruscan.com if you think your account has been misused.

Plans and payment

• Suppliers use Chainsight free of charge.
• Reporting companies pay a monthly subscription in Australian dollars, at the prices shown on our pricing when you subscribe. GST applies if and when we are registered for it.
• You can cancel at any time. Cancellation takes effect at the end of the current paid period, and we don’t refund part periods except where the law requires.
• If a payment fails, you keep full access for up to 14 days from the failed payment while it is sorted out. After a subscription ends you can still read and export your records.
• We will give at least 30 days’ notice of any price change.

Acceptable use

• Only upload content you have the right to share.
• Don’t upload workers’ names, identity or immigration documents, or case details about individuals.
• Don’t upload malicious files, try to access other organisations’ data, overload the service, or use it for anything unlawful.

We may suspend access that breaks these rules or puts others at risk, and will tell you why where we can.

Your content

You keep ownership of the content you add. You allow us to store, process and display it only as needed to run Chainsight for you and the organisations you choose to share with. Our Privacy Policy explains how we handle personal information.

Availability and liability

We work to keep Chainsight available and secure, but we can’t promise it will be uninterrupted or error-free. Nothing in these terms excludes rights you have under the Australian Consumer Law that can’t be excluded. To the extent the law allows, our liability for a failure to meet a consumer guarantee is limited to supplying the service again or paying the cost of having it supplied again, and our total liability to you is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect or consequential loss.

Ending and changes

You can stop using Chainsight at any time. We may update these terms; we will tell account holders by email about significant changes before they take effect. These terms are governed by the laws of New South Wales, Australia. Questions: hello@citruscan.com.